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Why Choose Mitel MiVoice Business to Evolve your Communication?

The effects of 2020 will resonate long into the decade and the necessity for businesses to implement robust remote working strategies has never been more important. But with so many different solutions available, what makes MiVoice Business such a popular solution?

MiVoice Business is at the heart of Mitel’s leading on-site communication solution (comprising of MiVoice Business, MiCollab, MiTeam Meetings & MiContact Center Business), enabling your employees to instantly benefit from a unified, scalable and mobile communication solution.

It’s everything your business needs to take its communications to the next level; evolving your mobility, team collaboration, instant messaging and video conferencing for an exceptional customer experience.

Key Features of Mitel MiVoice Business

Designed for success

Mitel MiVoice Business is designed to meet the needs of small and large businesses alike, from 5 to 130,000 users, in a single site or a multi-site network that spans multiple sites.

Evolve your customer experience

Mitel MiVoice Business provides a solid platform to develop better customer relationships by phone, instant messaging, chat and email.

Computer compatible

Mitel MiVoice Business not only includes support for desktop phones and attendant consoles, but can be installed on computers, laptops, tablets and mobiles (otherwise known as softphones).

Flexible Deployment

Mitel MiVoice Business can be installed on industry-standard x-86 servers in a virtualized environment, meaning it’s compatible with your existing hardware, or you can base your telephony in the cloud to remove the need for expensive on-site hardware.

Fully Integrated UC Suite

Mitel MiVoice Business has you covered, from secure teleworking and simplified teamwork solutions to multi-national rollouts across the globe, with deep analytics and line management.

Easy-to-Manage Platform

Web-Based Management ensures administrators can deploy a multi-platform Mitel MiVoice Business solution from their web browser as if it was a single platform solution.

Why switch now?

With e-commerce and cloud based communication solutions becoming even more popular over the last year, now is the time to invest in your customer interactions and ensure prospects and customers have a quick and reliable method of reaching your team, whether they are in the office, working from home or on the go.

Plus, the 2025 ISDN ‘Switch Off’ will mean that businesses need to source an IP voice solution, that routes your calls through your internet connection, rather than the existing landline network that will be deactivated in a few years’ time.

Switching now ensures your team have the tools they need right now, but also gives you plenty of time to get used to the platform and create the right processes workflows to ensure no calls go unanswered.

Plus, it’s a solid differentiating factor, when you compare your business to your competition. No matter your industry, customer service is a significant factor in repeat purchasing. After all, 73% of customers fall in love with a brand and remain loyal because of friendly customer service reps. And by giving your team the tools they need to communicate seamlessly, they can focus on providing an exceptional experience, instead of worrying about the systems they use.

Key Advantages for Businesses Deploying Unified Communications:

  • Reduced costs
  • Increased agility
  • Reduction/removal of traditional office desk phones and PBX equipment
  • Efficient collaboration and communication
  • Increased security
  • More control over provisioning and line management
  • A more seamless customer and employee experience
  • Support for instant messaging, group messaging
  • On the go mobile and workforce video conferencing

If you would like more information on MiVoice Business, telephone us on (020) 7147 7000, or email us at

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Enable Remote Working with MiCloud Flex

MiCloud Flex remote working keeps business afloat during COVID and isn’t going away. Organisations should prepare now for a more flexible future

Is the cat out of the bag when it comes to remote working? Many experts seem to think so. According to figures from the Office for National Statistics (ONS), social distancing measures adopted in response to the COVID-19 pandemic meant that nearly half of the UK workforce was working from home in the middle of lockdown. Many of us still are.

The pandemic has already forced some companies to reassess their need for office space altogether. Meanwhile, others reach the obvious conclusion that smaller offices and more consistent remote working strategies would save significant amounts of money.

On the flip side of the coin, employees have long considered flexible working as an important benefit. LinkedIn’s 2019 Global Talent Trends report reveals that 75% of UK hiring professionals thought flexible working would be ‘very or extremely important’ in future. Moreover, 84% say that it helps remote workers maintain a better work-life balance.

Indeed, more employees feel the benefits of home working during COVID. As a result, the pressure for more generous flexible working strategies is only likely to grow.

MiCloud Flex: Remote working not an easy option

Enabling remote workforces, for at least some of the time, seems like a great solution to these current challenges. But as many businesses found during the lockdown, it’s not always as simple as it seems. As the ONS states:

“The extent to which remote employees can work from home depends on the specific physical environment, tools, or proximity to other people are required for the role. The technological capability of employers and employees also needs to be high enough to efficiently enable home working.”

In theory, most office-based workers can work remotely. But working from home and working productively from home is not the same thing. It’s easy to set someone up with a laptop and an internet connection and tell them to get on with it. It’s trickier to equip them with the tools they need to do the job as well from home as they could from the office.

What might an employee need to thrive away from the workplace? Ideally, their homeworking setup will emulate the office environment as much as possible. Most importantly, workers will need access to the same applications, data and information as they have at work, as well as a reliable public internet connection.

Communications and Collaboration

In particular, remote workers need to be able to communicate and collaborate efficiently wherever they are. That means that all of their devices need:

  • team collaboration tools like document sharing.
  • voice and video conferencing;
  • text, and;
  • conferencing.

If that sounds like quite a challenge, the good news is that it needn’t be. Unicomm delivers and supports Mitel’s industry-leading cloud-based MiCloud Flex business communications system. MiCloud Flex boasts a comprehensive suite of remote work & collaboration tools within its MiTeam Meetings, which can be downloaded on to mobile devices.

MiTeam Meetings is designed to help businesses work more efficiently when staff work remotely. It enhances workplace communications with seamless transitions between telephony, video and chat capabilities. Accordingly, you’re offering an engaging and interactive remote collaboration experience – regardless of user location.

A Consistent Experience

And because MiCloud Flex lives in the cloud, your staff have access to the same applications, data and information on any device they choose to use. Your working week takes your staff from a hotdesk in the office. Then into a back bedroom at home, to the coffee shop down the street. But regardless, the same exceptional Mitel experience goes with them wherever they decide to get the job done.

Setting remote employees up with MiCloud Flex and MiTeam Meetings does wonders for remote working capabilities. Instantly, you’re doing more than giving them the tools they need to do their jobs effectively. You’re encouraging a flexible working company culture.

It’s a move that says to your teams that you support them in their efforts to be as productive and collaborative as possible, wherever they physically happen to be. It’s the sort of forward-thinking mindset that will stand you in good stead during the long tail of the COVID pandemic, and in all probability long after that as well.

We’ve condensed this blog into 5 tips to enable better remote working for your team, which you can check out below. Or better yet, if you want a consistent, flexible and productive communications solution, get in touch with our team today. Discover how Unicomm and Mitel’s MiCloud Flex platform can help your business thrive!

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Leading collaboration tools for business: Mitel MiCloud Flex

Unicomm delivers a game-changing cloud communications solution that enhances mobility, collaboration and customer service. Thus making our work with Mitel MiCloud Flex, one of the leading collaboration tools for business, a helpful partnership.

The COVID-19 pandemic has accelerated a number of trends that were already fundamentally changing the way we work.

Chief among them is mobility. Increasingly, teams need to be able to communicate and collaborate from anywhere. So it is whether team members are working in different offices, from home, or from halfway across the world.

Stemming from that is the need to operate efficiently using different devices. Workers are no longer tied to an office-based desktop computer and phone. Rather, they might be working on a laptop at home, a tablet in the local coffee shop, or a smartphone on the train journey to a client meeting. Teams have to work efficiently regardless of the device in use. As a result, this means always having the information they need at hand.

And then there are trends in customer experience. To put it simply, customers – both business and consumer – expect smooth, efficient and personalised communications. They don’t want to have to make two calls when one should suffice. They don’t want to send you an email and then take a call from a customer service agent with no inkling of its existence.

In short, modern business communication is about far more than simply having the means to send emails or make calls. It’s about having the information you need to collaborate more easily, wherever you are. It’s about giving seamless, bespoke experiences that make customers stay, then turn them into promoters of your business.


At Unicomm, we understand that business communication – and finding true value from your investment – is vitally important to the long-term success of your operation. That’s why we’ve partnered with Mitel to deliver and support the company’s industry-leading MiCloud Flex business communications system. This flexible, cloud-based solution lets you get ahead of these accelerating trends and leap-frog your competition.

What does that mean in practice? It means that, at its core, MiCloud Flex is an all-in-one communications system that can be fit perfectly to your needs. Because MiCloud Flex is cloud based it delivers a complete and customisable enterprise-class communication solution for your entire team, anywhere and on any device.

Importantly, this is a fully integrated, fully equipped system, meaning you don’t have to source and support a hodge-podge of different apps and services. MiCloud Flex even works with the applications you already use – like Skype for Business, Salesforce, Google Drive and Microsoft Teams – to unify your communications into one enhanced, all-encompassing platform.

By doing so, it can revolutionise the way you work and the way team members interact with customers. It allows dispersed and office-based teams, remote workers and travelling employees to communicate and collaborate without any loss of functionality. Wherever they are, and whatever their device, staff have access to powerful business-grade voice communications, video conferencing, instant messaging and the ability to quickly share files, among others.

Also, MiCloud Flex ensures that colleagues are always on the same page, even if they’re on different devices with a single communications portal that displays consistently on desktops, laptops, smartphones and tablets.


The Mitel collaboration platforms lets your teams communicate however they want, wherever they are, and the same goes for your customers. MiCloud Flex gives customers the freedom to reach you using voice, email, text or chat from any device. The easier customers find getting in touch, the better they will rate their experience.

Plus, your customer support services receive enhancement in other ways, too. For example, we can integrate your contact centre and CRM solution to deliver real-time intelligence to agents and task management. In turn, they have a complete history of your company’s interactions with a customer – through any channel – at their fingertips. That means speedier resolutions, more personalised communications, in-depth project management tools and an altogether more satisfactory experience.

MiCloud Flex also offers customers more self-serve options. Plus, it automatically identifies customers using stored profiles, quickly and intelligently routing them to the right agents or resources. By saving customers time, you enhance their view of your business and ensure your team are maximising their available time too.


We’re merely scratching the surface of the features available within MiCloud Flex. But altogether, they add up to employees who are more collaborative and productive, alongside more satisfied customers. And all this could even come with a cost-saving for your company.

MiCloud Flex is easily one of the most scalable collaboration tools for business. Accordingly, it lets you add new users, connect new offices and activate new features at will and its pay-as-you-grow pricing model means you only ever pay for the capacity you actually use.

Plus, because MiCloud Flex is a managed service it simplifies your digital infrastructure. Therefore, it frees up your own IT staff for more productive and profitable tasks. All with Unicomm handling the provisioning, maintaining and upgrading of all software and hardware, so you don’t have to.

There are many other reasons to choose MiCloud Flex as your business communications system. From its renowned reliability to Mitel’s near half-century of experience in telecommunications. Add to that the fact that:

  • your online collaboration tools can be accessed by a simple mobile app, and;
  • that your system will be supported by the expert teams at Unicomm.

Soon, you’ll understand how MiCloud Flex can take your business communications to the next level.

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How Mitel MiCloud Flex enables better business communications

Thriving businesses maximise opportunities for teamwork. That can only happen with the right tools in place for better business communications.

When employees collaborate, good things happen – especially with business communications. Pooling strengths, creativity and motivation is a sure-fire way to come up with the sorts of ideas and solutions that drive businesses forward.

Or to put it another way, we all know that two heads are better than one. Now imagine what 10 heads might achieve when they all work together.

Having said that, encouraging people to work together is not always as easy as it sounds. Some individuals might not be naturally collaborative, preferring to work alone. Strong personalities can easily dominate meetings, ensuring their ideas dominate the decisions that become practice. Also, departments can become siloed, meaning that people from different parts of an organisation who should be talking to each other often aren’t.

In addition, working practices are changing, and faster than ever thanks to the COVID-19 pandemic. Teams might not physically sit together anymore, or at least not very often. Remote working, outsourcing and hotdesking are undermining the kind of informal watercooler moments that sometimes inspire great ideas.

And yet productive teamwork remains a crucial ingredient in company success. Over 85% of employees at organisations in Fortune’s 100 Best Companies to Work For said that, in their workplaces, you could always count on colleagues to cooperate. In other words, successful organisations prioritise effective collaboration and create the environment and culture that allows teamwork to thrive.

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The tools of teamwork

So, how do you instil a culture of collaboration? The changing nature of work means the foundations upon which effective collaboration strategies occur are increasingly digital. In essence, teamwork is about real-time communication and less about phone systems and written communication. If you want your teams to work together, you have to give them the reliable and secure tools they need to contact each other in the way that is most appropriate for any given situation.

Yes, they still need to be able to call and email, of course. But, to ensure all voices take effect, your employees must be able to text, instant message and video conference. They should be able to seamlessly switch between the types of business communication channels. For example, firing off a group instant message during a video meeting to add context to a point being made. They need to be able to smoothly share documents so that the ‘hive mind’ of the team can help them iron out issues or suggest improvements.

People work differently, so these tools need to be available everywhere, and accessible on any device. After all, sometimes the best ideas happen at home, or on the train, or after a meeting with a client.

A culture of business communications collaboration

When staff work together regularly, it becomes part of the culture of your organisation. Make it easy for staff to chat, message or video call, and they will develop the bonds that make internal communications more natural. After a while, asking for advice or sharing an idea becomes the obvious next step, rather than something that requires time, planning and the coordination of busy calendars.

The tools that power this strategy need to be both sophisticated and simple to use. That’s why Unicomm has partnered with Mitel to deliver and support its industry-leading MiCloud Flex business communications system.

MiCloud Flex offers increased efficiency simplicity and mobility via a full suite of communication and collaboration tools that are designed to make teamwork easier, however dispersed the team may be. Because MiCloud Flex lives in the cloud, it can be accessed from anywhere, on any device. Everything you need is included – information and voice calls, video calling, text, conferencing and team collaboration tools like document sharing; meaning you don’t need to source separate apps and devices and hope they all work together properly.

MiCloud Flex also fully integrates with the applications you already rely on – like Skype for Business, Salesforce and Google – to create rich unified communications solutions and give staff the information and data they need to collaborate even more effectively.

Don’t forget about the cost savings, too!

Yes, it could even save you money! Mitel’s pay-as-you-grow pricing model means you only ever pay for the capacity you actually use. As a fully managed customer service, it simplifies your digital infrastructure. Moreover, it frees up your own IT staff for more productive and profitable tasks.

At its core, communications and collaboration is a mindset. It takes time and encouragement to nourish, but most of all it takes the kind of tools that allow teamwork to flourish. As the world of work changes, ensuring your teams can work together, wherever they are, is more important than ever.

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