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Leading collaboration tools for business: Mitel MiCloud Flex

Unicomm delivers a game-changing cloud communications solution that enhances mobility, collaboration and customer service. Thus making our work with Mitel MiCloud Flex, one of the leading collaboration tools for business, a helpful partnership.

The COVID-19 pandemic has accelerated a number of trends that were already fundamentally changing the way we work.

Chief among them is mobility. Increasingly, teams need to be able to communicate and collaborate from anywhere. So it is whether team members are working in different offices, from home, or from halfway across the world.

Stemming from that is the need to operate efficiently using different devices. Workers are no longer tied to an office-based desktop computer and phone. Rather, they might be working on a laptop at home, a tablet in the local coffee shop, or a smartphone on the train journey to a client meeting. Teams have to work efficiently regardless of the device in use. As a result, this means always having the information they need at hand.

And then there are trends in customer experience. To put it simply, customers – both business and consumer – expect smooth, efficient and personalised communications. They don’t want to have to make two calls when one should suffice. They don’t want to send you an email and then take a call from a customer service agent with no inkling of its existence.

In short, modern business communication is about far more than simply having the means to send emails or make calls. It’s about having the information you need to collaborate more easily, wherever you are. It’s about giving seamless, bespoke experiences that make customers stay, then turn them into promoters of your business.


At Unicomm, we understand that business communication – and finding true value from your investment – is vitally important to the long-term success of your operation. That’s why we’ve partnered with Mitel to deliver and support the company’s industry-leading MiCloud Flex business communications system. This flexible, cloud-based solution lets you get ahead of these accelerating trends and leap-frog your competition.

What does that mean in practice? It means that, at its core, MiCloud Flex is an all-in-one communications system that can be fit perfectly to your needs. Because MiCloud Flex is cloud based it delivers a complete and customisable enterprise-class communication solution for your entire team, anywhere and on any device.

Importantly, this is a fully integrated, fully equipped system, meaning you don’t have to source and support a hodge-podge of different apps and services. MiCloud Flex even works with the applications you already use – like Skype for Business, Salesforce, Google Drive and Microsoft Teams – to unify your communications into one enhanced, all-encompassing platform.

By doing so, it can revolutionise the way you work and the way team members interact with customers. It allows dispersed and office-based teams, remote workers and travelling employees to communicate and collaborate without any loss of functionality. Wherever they are, and whatever their device, staff have access to powerful business-grade voice communications, video conferencing, instant messaging and the ability to quickly share files, among others.

Also, MiCloud Flex ensures that colleagues are always on the same page, even if they’re on different devices with a single communications portal that displays consistently on desktops, laptops, smartphones and tablets.


The Mitel collaboration platforms lets your teams communicate however they want, wherever they are, and the same goes for your customers. MiCloud Flex gives customers the freedom to reach you using voice, email, text or chat from any device. The easier customers find getting in touch, the better they will rate their experience.

Plus, your customer support services receive enhancement in other ways, too. For example, we can integrate your contact centre and CRM solution to deliver real-time intelligence to agents and task management. In turn, they have a complete history of your company’s interactions with a customer – through any channel – at their fingertips. That means speedier resolutions, more personalised communications, in-depth project management tools and an altogether more satisfactory experience.

MiCloud Flex also offers customers more self-serve options. Plus, it automatically identifies customers using stored profiles, quickly and intelligently routing them to the right agents or resources. By saving customers time, you enhance their view of your business and ensure your team are maximising their available time too.


We’re merely scratching the surface of the features available within MiCloud Flex. But altogether, they add up to employees who are more collaborative and productive, alongside more satisfied customers. And all this could even come with a cost-saving for your company.

MiCloud Flex is easily one of the most scalable collaboration tools for business. Accordingly, it lets you add new users, connect new offices and activate new features at will and its pay-as-you-grow pricing model means you only ever pay for the capacity you actually use.

Plus, because MiCloud Flex is a managed service it simplifies your digital infrastructure. Therefore, it frees up your own IT staff for more productive and profitable tasks. All with Unicomm handling the provisioning, maintaining and upgrading of all software and hardware, so you don’t have to.

There are many other reasons to choose MiCloud Flex as your business communications system. From its renowned reliability to Mitel’s near half-century of experience in telecommunications. Add to that the fact that:

  • your online collaboration tools can be accessed by a simple mobile app, and;
  • that your system will be supported by the expert teams at Unicomm.

Soon, you’ll understand how MiCloud Flex can take your business communications to the next level.

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