Unicomm > Solutions

Unified Communications

Unified Communications is a way of bringing all your business communications into a single, interlinked experience with the flexibility to meet your changing needs. Digital transformation is a hot topic and leveraging the right Unified Communications solution provides a much more flexible working environment, enabling team collaboration, through to BYOD implementations and remote working strategies.

Whether small, medium, large, local, national or even worldwide, the right Unified Communications solution allows your team to collaborate on any device, anywhere and at anytime that suits them, resulting in a more productive and efficient team.

It’s also great when you need to know where your workforce is in real-time, or when you need to present a company-wide 2-way video update with a live interactive Q&A session. We call this “collaboration” and it’s something we do very well.

Our Mitel Unified Communications Solutions

Whether you’re running a small operation with basic needs, or a larger enterprise requiring a fully hosted, feature-rich contact solution, Unicomm and Mitel have you covered.

Mitel is an industry leader in unified communications (UC) solutions, and the first to reach 5 million hosted seats worldwide. Which is exactly why we offer their entire range of telephony solutions, both cloud-based and on-premise, to our customers.

Plus, choosing Unicomm means having clear expectations and timelines every step of the way to ensure a smooth transition.

Mitel MiCloud Flex

MiCloud Flex uses the same communication, collaboration and contact centre applications as our on-site platforms. This means users have access to the same features if they’re in the main office, working from a remote location or on the road.

Learn more about MiCloud Flex here, or book a call with an expert to discuss your needs.

Mitel MiVoice Business

For operations that require an on-site phone system, MiVoice Business enables employees to instantly benefit from unified, scalable and mobile communications. It’s everything a business needs to future-proof the operation through mobility, team collaboration, video conferencing and exceptional customer service.

Learn more about MiVoice Business here, or book a call to discuss your needs.

Key advantages for businesses deploying Unified Communications are:

  • Reduced costs
  • Increased agility
  • Reduction/removal of traditional office desk phones and PBX equipment
  • Efficient collaboration and communication
  • Increased security
  • More control over provisioning and line management
  • A more seamless customer and employee experience
  • Support for instant messaging, group messaging
  • On the go mobile and workforce video conferencing

Choosing a Unified Communications solution from Unicomm is simple and effective – we just need some time with you to immerse ourselves in your business to become your trusted telecoms advisor.

Cloud Solutions

Cloud based telephony systems deliver your calling through your internet connection, instead of the soon to be deactivated PSTN network. Unlike traditional PBX systems, Hosted Telephone (VoIP) solutions are delivered without the expensive setup and hardware. Installation is quick and you are able to seamlessly integrate multiple locations and remote workers, to create a fully flexible telephony service that ensures your team can collaborate and communicate to the best of their ability.

Our Cloud solutions provide a virtual phone system hosted in the Cloud, full of the typical call management features, like call recording but can also enable employees to remain productive on the go and include many other features like call analytics and web-based management for more control and visibility over your technology and team’s performance.

All UC Features Included:
  • Call control
  • Collaboration
  • Mobility
  • Call management
  • Voicemail
  • Messaging
  • Contacts
  • Web-based management
  • Call training
  • Integrations
  • Contact center
  • Analytics

If you would like more information on the solutions and services we offer, then download our brochure here, telephone us on (020) 7147 7000, or email us at

Click here to read our case studies


With so many products and technologies, understanding what kind of telecommunications solution is right for your business can be a daunting and confusing task. At Unicomm, we work closely with all major vendors and distributors in the industry, and take the time to understand your needs to define the right telephony solution for you and your business.

While there’s no “one size fits all” solution, Cloud-based hosted services provide the flexibility to support the growing number of communication types and third-party services required to connect office-based, remote working and geographically distributed mobile teams together.

We believe in ensuring you get the most from your investment and exceeding your expectations. Our industry knowledge means we can clearly identify and understand your business needs, filtering all the possible products and vendors to present you with the best options available for both now and for the future.

We understand that it’s important for you to feel safe and confident in your service choice and our wealth of knowledge across the services and solutions available from each of our partners, makes it easy for you to trust that Unicomm will deliver the right solution for your company.

Business Mobile

A business mobile package is increasingly necessary for organisations that need a back-up to fixed line telephony and for those with staff who regularly work remotely. But with so much economic uncertainty, you don’t want to be stuck in lengthy contracts that don’t help you grow, or better serve your customers.


This way you can stay agile and still respond to changing markets and customer demand, while making sure you’re enjoying a true return on investment.

Get more flexibility from your mobile contracts

Business mobile can be a minefield. Which provider and package provide the best coverage at the most competitive price? Is the technology on offer sufficient for your needs, and will that continue to be the case as mobile tools and applications become more sophisticated? Will the service easily scale as you grow? We can help you choose the best contract for your needs so you can be confident you’ve got a great deal that suits your business needs.

Unicomm takes a network agnostic approach

We’re not tied to a single network. Instead, we can help you get exactly the right business mobile solution for your needs, whether it’s provided by EE, Vodafone, Three or O2. We’ll analyse the various offers to get you the right coverage and the right technology at the right price.

Secure and resilient business mobile

We’ll help select the best network for your needs, based on your size, sector, location and budget. We’ll ensure that your business mobile solution is resilient and gives you the speed and services you need.

And to double down on reliability, we guarantee a next-day replacement for any device, so a faulty phone or tablet won’t get in the way of a productive week.

Security as priority

Remote working on mobile devices is so common that ironclad security has become of paramount importance. Think of the GDPR implications of a stolen device. Think of the vulnerabilities a mislaid mobile phone opens to your applications and data.

Unicomm will take that worry away, with a package of sophisticated security measures:
  • Device location services
  • Remote activations and security wipe
  • Real time threat notification
  • Lone worker protection

An eye on price

Our network agnostic approach means we can always take advantage of price drops and deals. What’s more, our experienced team controls cost at every stage with extensive low-cost or no-cost SMS and calling, pooled voice & data allowances and managed international use.

As more of your employees create and collaborate using mobile connectivity, the cost of data can become prohibitive. Again, this is where you can count on our experience. We combine solutions and analytics to create data packages that give you the data your employees need, at the right quality, without breaking your budget.

Keep control of your business mobile

Our powerful and easy-to-use web-based management portal puts you in control, meaning you never have to worry about mobile bills getting out of hand.

That’s because Unicomm’s Telecoms Expense Management (TEM) tool lets you track and analyse usage in a way that helps you better target mobile resources. You can run reports which show high/low usage, international call charges, text usage and roaming calls. Set usage policies and the system will flag employees who break limits. Assign numbers to cost centres and track mobile spend at department level.

In addition, you can tag regularly dialled numbers as ‘personal’ or ‘work’ and keep control of costs while remaining VAT compliant.

If you feel Unicomm have the right approach to help implement and manage your telecom requirements then contact us by phone on (020) 7147 7000, email or complete our Contact Us form here.

Click here to read our case studies


So, you want to connect your business and team to the internet? But what you really need is a professional, business-grade service that keeps you online and in contact, with business-specific Service Level Agreements to protect your company from every possible outcome.

These days, there are many access options available for businesses to connect to the internet. From dedicated Leased lines, SIP trunks for telephony, Ethernet Services, Cloud services and even Microwave, the many flavours of broadband are always evolving and increasing, and the good news is that Unicomm has the expertise to help decide on the right product for you.

Internet access has proven to be a major factor in the success of businesses today and can play a critical role in the efficient and productive running of any business, therefore your connectivity must be flexible, secure and most importantly, reliable.

We are able to provide an array of different connectivity services to meet the needs of your business. Using our understanding of your business and how it is likely to grow will enable our team to design the best solution, leaving room to expand in the future, complete with the bespoke options and integrations you need to support your team in enjoying secure, uninterrupted, high-speed internet access.

Our expert team will help you every step of the way to inform, advise, implement and support your connectivity requirements, ensuring that you are always connected to your colleagues, customers, partners and even have the ability to run your business from anywhere in the world with our Cloud-connected solutions.

If you would like more information about our solutions and services, then download our brochure here, telephone us on (020) 7147 7000, or email us at

Additionally, those with an i-Bill account can click the button below to access it directly.

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Services and Support

At Unicomm we pride ourselves on our customer-focused approach – and not being motivated by the next “big thing”  to hit the telecoms and IT market. We take every project and solution as if it was for our own team – deploying the highest of standards and support necessary to ensure our solutions are robust, reliable, secure and above all meet your business needs now, but with the ability to change as your business grows.

We provide a number of options that support and maintain our client’s solutions. Including Consultancy, Service Level Agreements (SLA’s) that fit your workforce and capability, we can provide support in outsourcing specific elements of your IT and telecoms, or we can provide the regular software and engineering updates to your current telecoms technology.

Whatever your business needs, the budget allows, or team capability – Unicomm have been providing outstanding customer and service support for many years.

If you would like more information on what solutions and services we can offer, then download our brochure here, telephone us on (020) 7147 7000, or email us at

Additionally, those with an I-Bill account can click the button below to access it directly.

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