Unified Communications is a way of bringing all your business communications into a single, interlinked experience with the flexibility to meet your changing needs. Digital transformation is a hot topic and leveraging the right Unified Communications solution provides a much more flexible working environment, enabling team collaboration, through to BYOD implementations and remote working strategies.
Whether small, medium, large, local, national or even worldwide, the right Unified Communications solution allows your team to collaborate on any device, anywhere and at anytime that suits them, resulting in a more productive and efficient team.
It’s also great when you need to know where your workforce is in real-time, or when you need to present a company-wide 2-way video update with a live interactive Q&A session. We call this “collaboration” and it’s something we do very well.
Our Mitel Unified Communications Solutions
Whether you’re running a small operation with basic needs, or a larger enterprise requiring a fully hosted, feature-rich contact solution, Unicomm and Mitel have you covered.
Mitel is an industry leader in unified communications (UC) solutions, and the first to reach 5 million hosted seats worldwide. Which is exactly why we offer their entire range of telephony solutions, both cloud-based and on-premise, to our customers.
Plus, choosing Unicomm means having clear expectations and timelines every step of the way to ensure a smooth transition.
Mitel MiCloud Flex
MiCloud Flex uses the same communication, collaboration and contact centre applications as our on-site platforms. This means users have access to the same features if they’re in the main office, working from a remote location or on the road.
Mitel MiCloud Connect
MiCloud Connect is a simple cloud communications, collaboration and contact centre phone system; ideal for SMEs adapting to the current climate.
Mitel MiVoice Business
For operations that require an on-site phone system, MiVoice Business enables employees to instantly benefit from unified, scalable and mobile communications. It’s everything a business needs to future-proof the operation through mobility, team collaboration, video conferencing and exceptional customer service.
Key advantages for businesses deploying Unified Communications are:
- Reduced costs
- Increased agility
- Reduction/removal of traditional office desk phones and PBX equipment
- Efficient collaboration and communication
- Increased security
- More control over provisioning and line management
- A more seamless customer and employee experience
- Support for instant messaging, group messaging
- On the go mobile and workforce video conferencing
Choosing a Unified Communications solution from Unicomm is simple and effective – we just need some time with you to immerse ourselves in your business to become your trusted telecoms advisor.
Cloud based telephony systems deliver your calling through your internet connection, instead of the soon to be deactivated PSTN network. Unlike traditional PBX systems, Hosted Telephone (VoIP) solutions are delivered without the expensive setup and hardware. Installation is quick and you are able to seamlessly integrate multiple locations and remote workers, to create a fully flexible telephony service that ensures your team can collaborate and communicate to the best of their ability.
Our Cloud solutions provide a virtual phone system hosted in the Cloud, full of the typical call management features, like call recording but can also enable employees to remain productive on the go and include many other features like call analytics and web-based management for more control and visibility over your technology and team’s performance.
All UC Features Included:
- Call control
- Call management
- Web-based management
- Call training
- Contact center