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Serviced Offices Case Study

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A consolidated solution drives cost savings

Our client is a leading serviced office company providing office space, meeting rooms and virtual office presence across London and the South East. The company runs 35 business centres in total.

The challenge

The client is a complex, multi-site organisation with a telephony solution that was no longer fit for purpose.

With customers looking for increasingly sophisticated communications technology, the company’s mix of on-premise PBX solutions with ISDN, and single-site hosted solutions, lacked the latest functionality and was proving expensive to run.

The solution

After carrying out a detailed audit, we identified a considerable cost reduction that could be achieved by consolidating all the company’s diverse systems into one Mitel cloud-hosted platform.

The cloud solution would also offer the latest features and functionality and significantly improve resilience. As an added benefit, it would remove the costs and inconvenience of having to host and maintain on-premise alternatives.

The result

Unicomm smoothly implemented Mitel’s hosted solution, and the business centres have started the process of moving their office telecoms to the cloud. The company has already achieved significant savings, while improving reliability and functionality for their business clients.

The cost benefits of the new solution are matched by an increase in customer satisfaction. As a cloud-based service, the client’s telephony system will now be automatically updated with the latest features and functionality, making it a long-term answer to the company’s communications requirements.

If you feel Unicomm has the right approach to help implement and manage your telecom requirements then contact us by phone on (020) 7147 7000, email sales@unicomm.co.uk or complete our Contact Us form here.

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