Support & Maintenance
Unicomm’s involvement in your solution doesn’t end when it’s up and running. We work with you to create a support and maintenance package that is exactly right for your needs.
That can involve any number of elements, from full outsourcing to on-site call outs, 4- or 24-hour call-out cover, defined Service Level Agreements and software updates. If you need partner accreditation or training, we can organise that too.
We tailor each maintenance and support package to the individual solution and your own circumstances. If you want us to, our technical support team will handle any issues you face, especially those involving:
- Software upgrades
- Database issues
- Import and export processes
- Interfaces and integration with other systems
- Troubleshooting related network issues
The important thing is that it’s up to you. Talk to us about the level of support you need and we’ll make sure you get it.
If you’d like more information on our Support and Maintenance services or the solutions and services we offer, download our brochure here, telephone us on (020) 7147 7000, or email us at firstname.lastname@example.org.