Unicomm > Mitel MiCloud Connect

Mitel MiCloud Connect

Mitel Unified Communications and Collaboration

Whether you’re running a small operation with basic needs, or a larger enterprise requiring a fully hosted, feature-rich contact solution, Unicomm and Mitel have you covered.

What is Unified Communications?

The ways in which businesses communicate is changing. From voice to video, chat bots to instant messaging, the number of methods of communication is increasing. And, with the 2025 ISDN Switch Off fast approaching, businesses will need an internet based solution or risk going silent.

Plus, the challenges that 2020 has brought have proven the benefits of a Unified Communications solution. Not only helping businesses stay agile while staff work from home, but simultaneously reducing costs and optimising customer services too.

Mitel is an industry leader in unified communications (UC) solutions, and the first to reach 5 million hosted seats worldwide. Which is exactly why we offer their entire range of telephony solutions, both cloud-based and on-premise, to our customers.

Plus, choosing Unicomm means having clear expectations and timelines every step of the way to ensure a smooth transition.

Get in touch about our Mitel Solutions

Mitel MiCloud Connect Contact Centre

MiCloud Connect is a simple cloud communications, collaboration and contact centre phone system; ideal for SMEs adapting to the current climate.

The modern user interface includes single-click functionality and a seamless experience across devices, making it easier for users and admins to get their work done. All while Google Cloud’s proven platform makes MiCloud Connect reliable, simple to work with and secure to use. The admin portal makes it easy to add functionality and upgrade permissions in real-time too.

MiCloud Connect Key Features


Rich PBX features, advanced call controls for mobiles and softphones, as well as the option for IP desk phones, ensure your team will be able to talk and meet from anywhere, on whichever device they prefer.

Quickly access your voicemails with single click functionality or have them transcribed and sent to your email.

Call Recording
Record all calls for compliance purposes or allow users to record calls on-demand.

Phone Routing
Route calls to your preferred device, whether desk phone, softphone, mobile or personal number.


Bring teams together with a unified user experience that includes messaging, conferencing, screen sharing, file sharing and more. Users can stay connected wherever they may be with web, mobile and desktop applications.

Audio and video conferencing with screen sharing, agenda tracker and single-click joining.

Route calls by presence, such as available, in a meeting, on holiday, or create your own.

File Sharing
Enhance version control and prevent lost documents with speedy upload and download capabilities.

Contact Centre

Choose MiCloud Connect CX or MiCloud Connect Contact Centre for integrated call centre services that include wallboards, IVRs and in-depth reporting capabilities.

Real-time changes
Add or remove users, edit groups, manage your team and assess performance, all in real-time.

Minimal Training
A seamless and simple experience across devices and features means quick adoption and confidence.

SIP Trunking
Expansive trunking capabilities including Caller ID, DIDs, tandem trunking and trunk groups.

If you feel Unicomm has the right approach to help implement and manage your telecom requirements then contact us by phone on (020) 7147 7000, email or complete our Contact Us form here.

Click here to read our case studies