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Consultancy Case Study

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Consolidation leads to wide business benefits

Our client is a global quality assurance and risk management company providing independent expert advisory services to the maritime, oil and gas, power and renewables industries. The UK arm of the business employs 2000 staff over 25 locations covering the length of the country, from Southampton to Aberdeen.

The challenge

Like many multi-site operations, the client’s telephony solutions had been adopted in piecemeal fashion over a number of years. That meant each location had been responsible for sourcing and implementing its own telephony system. There was no consistent, company-wide communications strategy.

While each individual solution worked in isolation, the overall result was a costly and complicated web of different systems. It meant the company dealt with a large number of different telecoms businesses, complicating its accounting and supplier management processes. Maintaining and updating disperate on-premise systems was time-consuming for the client’s IT teams. The diverse solutions could not be integrated properly, meaning the client was missing out on the potential cost-savings associated with a single supplier solution.

The IT department understood that the firm’s current telephony system was no longer fit for purpose. Unicomm was invited to take part in a tender process to provide a full audit of the client’s current telephony estate, and formulate a proposal which would improve user experience and increase resiliency while reducing overall costs and reducing the day-to-day burden on in-house IT staff.

The solution

After a successful tender, Unicomm recommended a move to a Mitel Unified Communications as a Service (UCaaS) platform. This would consolidate the company’s disparate telephony systems into one, and allow for easier central management and maintenance. By transferring the company’s telephony to Mitel’s highly reliable cloud platform, the switch would also improve resiliency and (with redundancy built-in) all but eliminate the risk of downtime.

Consolidation would also reduce costs, because of the potential for significant savings on, for example, internal site-to-site calling. Another benefit of cloud-based systems is easy scalability, with the potential to add new users far more quickly and efficiently than is possible with on-premise solutions.

“After a thorough tender process and meetings with Unicomm we felt very comfortable with the way they outlined the approach they would take with the project, and am pleased to say it was a success and each milestone that we set was achieved with no disruption to any of the offices services. Our biggest challenge was our user base moving from a digital handset to a PC softphone and Unicomm helped this transition with user videos and onsite training for all our users. We have utilised the Mitel Platform with Unicomm providing a fully managed 24 x 7 service for over 7 years and have been very happy with the way the project was rolled out and the support we received since. We have been particularly pleased with our decision to go with softphones, especially in recent times providing all our staff with the ability to work from any location.”

Tom, Consultant

The result

Unicomm’s recommendation was for a careful rollout of the new solution over a period of nine months, while ensuring the client experienced no downtime during the implementation process. Both of those targets were met. Our project managers and engineers designed and implemented a powerful unified communications system within the agreed timescale and with no interruption to the client’s day-to-day operations.

Today, our client is delighted with a solution that has consolidated its telephony requirements into one easily managed platform, improved resiliency to 99.999% uptime, and considerably reduced costs. The system has also freed up time for the company’s own IT staff to concentrate on other tasks.

The combination of Mitel’s highly regarded UCaaS platform and Unicomm’s expertise in the implementation and management of communications solutions has led to business-enhancing benefits for our client.

If you feel Unicomm has the right approach to help implement and manage your telecom requirements then contact us by phone on (020) 7147 7000, email sales@unicomm.co.uk or complete our Contact Us form here.

Read this case study with client's details included. Click here.