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We’re all doing so much more online, which was true before the pandemic, and now it’s even more clear that businesses rely on their internet connection. Coping with Covid-related demand put enormous stress on many corporate networks, and with new ways of working likely to outlive lockdowns, network performance has become a business-critical issue. While flexible working was gradually gaining acceptance before 2020, there’s no doubt that Covid gave it a powerful shot in the

Preventing human error with effective IT support

Posted by unicomm on  July 19, 2021
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Category: News
There’s a sense that, when employees work from home, your IT team loses an element of control. Without a physical IT presence, staff may be more prone to taking shortcuts, and less likely to attend to the basic maintenance of devices and systems. And of course, most of your employees aren’t IT experts, but that lack of knowledge and experience can no longer be used as an excuse when addressing human errors. Some of them

Developing world class customer service remotely

Posted by unicomm on  June 7, 2021
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Category: News
It may sound obvious but keeping customers happy is crucial to the long-term success of your business.Increasing customer retention by just 5% can equate to an increase in profit of 25%. Also, 73% of customers say they stay loyal to brands because of friendly customer service agents.Word of mouth is one of the most reliable forms of marketing, and promoters of your brand will actively encourage their friends and family to use your services. In

Making IT deployment seamless – 3 world examples

Posted by unicomm on  June 7, 2021
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Category: News
Deploying a new IT solution can be intimidating to say the least. There’s all the planning required to make sure it’s viable and that’s before you start installing the hardware and software. But technology adoption has been a major focus for many businesses, especially in the last 18 months, and businesses need to adapt to the new digital-first economy that’s emerging. While the majority of decisions; from software development, installation, testing, deployment management, and performance

Remote and Hybrid working tips

Posted by unicomm on  May 14, 2021
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Category: News
If you’re one of the many businesses considering permanent hybrid and remote working when you return to the office, what do you need to know before making the switch? What are the drawbacks, if any, and how can you make life easier for your remote team? You certainly need to think about technology, and equipping your remote workforce for either permanent, or part-time home working. You may also face challenges in areas such as maintaining