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Mitel MiCloud Connect and Microsoft Teams: A Comparison

Posted by unicomm on  September 20, 2021
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Category: News
Tens of thousands of small businesses switched to remote working during the pandemic, relying on new technology to connect their colleagues and customers. Many of those businesses – perhaps even the majority – will never go back to the way things were before Covid struck. Remote working, often in “hybrid” (part time) form, is here to stay. What that means is that the technological “sticking plasters” businesses adopted during the pandemic will need to transition
We’re all doing so much more online, which was true before the pandemic, and now it’s even more clear that businesses rely on their internet connection. Coping with Covid-related demand put enormous stress on many corporate networks, and with new ways of working likely to outlive lockdowns, network performance has become a business-critical issue. While flexible working was gradually gaining acceptance before 2020, there’s no doubt that Covid gave it a powerful shot in the

Preventing human error with effective IT support

Posted by unicomm on  July 19, 2021
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Category: News
There’s a sense that, when employees work from home, your IT team loses an element of control. Without a physical IT presence, staff may be more prone to taking shortcuts, and less likely to attend to the basic maintenance of devices and systems. And of course, most of your employees aren’t IT experts, but that lack of knowledge and experience can no longer be used as an excuse when addressing human errors. Some of them

Developing world class customer service remotely

Posted by unicomm on  June 7, 2021
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Category: News
It may sound obvious but keeping customers happy is crucial to the long-term success of your business.Increasing customer retention by just 5% can equate to an increase in profit of 25%. Also, 73% of customers say they stay loyal to brands because of friendly customer service agents.Word of mouth is one of the most reliable forms of marketing, and promoters of your brand will actively encourage their friends and family to use your services. In

Making IT deployment seamless – 3 world examples

Posted by unicomm on  June 7, 2021
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Category: News
Deploying a new IT solution can be intimidating to say the least. There’s all the planning required to make sure it’s viable and that’s before you start installing the hardware and software. But technology adoption has been a major focus for many businesses, especially in the last 18 months, and businesses need to adapt to the new digital-first economy that’s emerging. While the majority of decisions; from software development, installation, testing, deployment management, and performance