A Unified Communications (UC) solution is a superpowered, future-proof version of your run-of-the-mill business phone system. It takes business telephony, and makes it much, much better.Put simply, it does that by combining a wealth of powerful communication tools in one simple, cost-effective package, making them work as one through your internet connection.Most importantly, UC offers feature-rich IP telephony, often including nifty complementary services like voicemail to email, call routing and more. That’s all pretty standard
For many years small businesses relied on two key communications technologies: phone calls and email. These were generally stand alone services provided by two different suppliers and serving two separate purposes. When new communications technologies like IM, group chat, conferencing and video started to emerge, many smaller businesses didn’t see the need. To some extent, the pandemic changed all that. Video calling software was a growing market before Covid, but the pandemic gave it wings.
Collaboration is fundamental to the success of business. When teams work together, problems are solved more quickly and new ideas are generated that help to make businesses better. Research underlines the importance of collaboration. One survey found that 86% of respondents believed a lack of collaboration had caused the failure of projects they had worked on. Another revealed that nearly 40% of employees didn’t feel there was enough collaboration in their workplaces. Collaboration is so
Even before the pandemic forced businesses to pull together stop-gap solutions, Unified Communications was an innovative technology that many businesses were looking to adopt. The pandemic has accelerated the transition into remote working and communication solutions are no longer refined to a desk phone, or computer screen. New technologies such as VoIP (Voice over Internet Protocol) have enabled businesses to route calls through their internet connections, with an offshoot – Unified Communications (UC) – providing
Tens of thousands of small businesses switched to remote working during the pandemic, relying on new technology to connect their colleagues and customers. Many of those businesses – perhaps even the majority – will never go back to the way things were before Covid struck. Remote working, often in “hybrid” (part time) form, is here to stay. What that means is that the technological “sticking plasters” businesses adopted during the pandemic will need to transition