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We’re all doing so much more online. If that was true before the pandemic, it’s even more so now. Coping with Covid-related demand put enormous stress on many corporate networks, and with new ways of working likely to outlive lockdowns, network performance has become a business-critical issue.That’s because, while it’s true that flexible working was gradually gaining acceptance before 2020, there’s no doubt that Covid gave it a powerful shot in the arm. Home working

Preventing human error with effective IT support

Posted by unicomm on  July 19, 2021
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Category: News
There’s a sense that, when employees work from home, your IT team loses an element of control. Without a physical IT presence, staff may be more prone to taking shortcuts, and less likely to attend to the basic maintenance of devices and systems.And of course, most of your employees aren’t IT experts. Some of them will only have the most basic knowledge of the devices they use every day. Whether in sales, marketing, finance or

Developing world class customer service remotely

Posted by unicomm on  June 7, 2021
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Category: News
It may sound obvious but keeping customers happy is crucial to the long-term success of your business.Increasing customer retention by just 5% can equate to an increase in profit of 25%. Also, 73% of customers say they stay loyal to brands because of friendly customer service agents.In other words, happy customers also act as free marketing for your business.Considering the last 18 months, you may worry that switching to a long-term hybrid working model will

Making IT deployment seamless – 3 world examples

Posted by unicomm on  June 7, 2021
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Category: News
Deploying a new IT solution can be intimidating to say the least. There’s all the planning required to make sure it’s viable and that’s before you start installing the hardware and software. But technology adoption has been a major focus for many businesses, especially in the last 18 months, and businesses need to adapt to the new digital-first economy that’s emerging.While the majority of decisions; from software development, installation, testing, deployment management, and performance monitoring,

Top tips for hybrid and remote working

Posted by unicomm on  May 14, 2021
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Category: News
If you’re one of the many businesses considering permanent hybrid and remote working when you return to the office, what do you need to know before making the switch? You certainly need to think about technology, and equipping your remote workforce for either permanent, or part-time home working. You may also face challenges in areas such as maintaining the company culture and guarding against feelings of isolation or being “out of the loop”. It’s worth