Unicomm > Services

Support & Maintenance

The final stage of all our deliverables is to ensure the solution has the right level of Support and Maintenance in place.

We work with clients to provide a set of preferred support options required, from full outsourcing, on-site call out, 4 hour/24 hour call out cover, defined Service Level Agreements, software updates and any partner accreditation requirements necessary to fully support the solution.

In developing each of our Support and Maintenance packages for clients, Unicomm look to identify any training and educational activity that will be delivered as part of the final approval and handover to clients.

Each project requires a tailored approach to the different levels of Support and Maintenance needed and the relevant attributes that are required to ensure the solution implemented is robust. In some cases the maintenance contract includes Unicomm managing the updates of software and hardware releases.

If appointed in the Support and Maintenance contract, our technical support team can address any issues involving software upgrades, database issues, import and export processes, interfaces/integration with other systems, as well as troubleshooting related network issues.

If you would like more information on our Support and Maintenance services or the solutions and services we can offer, then download our brochure here, telephone us on (020) 7147 7000, or email us at sales@unicomm.co.uk.

Implementation

Our Implementation team defines the applications, technology, engineers, logistics and cloud based elements required of each stage of the project. They also define and perform all hardware and software testing and integration, including on premise and cloud based elements.

The core deliverables for our Implementation team are; acting as the initial post sales contact for continuity on the project, working with the Project Management team on defining realistic timescales for build, implementation and testing, assigning and overseeing the implementation resources, day to day monitoring of the team tasks and technical resources and resolving any issues that may arise in the implementation phase.

They are also responsible for keeping our clients up to date on the tasks workflow, the scheduling of key deliverables, determining any training requirements or skills transfer and defining the support and maintenance package for each client.

If you would like more information on our Implementation services or the solutions and other services we can offer, then download our brochure here, telephone us on (020) 7147 7000, or email us at sales@unicomm.co.uk.

Project Management

Once the solution has been agreed our Project Management team carefully plan, organise and execute the requirements definition, tasks, goals, team, budget and after care support, all aligned with the overall project objectives.

The role of the Project Manager is to identify the skills, resources, hardware and software required for each project – working closely with each element to ensure the project is on track, and to budget at all times. Part of this process will be early identification of any project impact or barriers.

They construct and gain approval from the client and the planner, including key milestones, stakeholder education, key success criteria, third party involvement and any testing phases to be performed before the agreed live date of the project. All this is aligned to a 4 stage methodology of: Goals, Planning, Executing and Controlling.

Throughout the process the Project Manager will be monitoring and highlighting any impact and risks that may affect the overall agreed delivery date.

If you would like more information on our Project Management services or the solutions and services we can offer, then download our brochure here, telephone us on (020) 7147 7000, or email us at sales@unicomm.co.uk.

Account Management

Our Account Management team work with clients to understand their business requirements and strategy for their business goals and align this with a secure, scaleable and future proof solution.

They are always focused on our clients needs, ensuring they are results driven, innovative, technical experts in their field who look to collaborate with partners and third parties to present the right services and solutions for each of our clients.

Each client is allocated a member of our Account Management team – who will help guide them through the analysis, design, implementation and support stages of each project, following up with designing the right support and maintenance package as and when required.

With a single point of contact into Unicomm, their overall deliverable is to seamlessly guide projects through from conception to completion making sure the solution delivered exceeds client expectations.

If you would like more information on our Account Management approach or our solutions and services we can offer, then download our brochure here, telephone us on (020) 7147 7000, or email us at sales@unicomm.co.uk.